10 rue Baudin, 34000 Montpellier

General terms and conditions

Cancellation and modification policy

If you have made your reservation on our website or through an online travel agency, you can only cancel or modify your reservation through the link on your confirmation email and according to the terms and conditions of sale.

If you have made your reservation directly with the hotel, all cancellation or modification request must be made in writing either by email or fax.

The cancellation or modification of any reservation is subsequently validated with a confirmation or cancellation reference.

Cancellation or modification fees

If you have booked an offer with flexible cancellation conditions:

D-3 days before arrival: Cancellation/Modification without charge

D-2 days until 12:00 noon Paris time or No show at the hotel: Cancellation/modification fee of one night

These cancellation fees are non-refundable/non-exchangeable/non-modifiable.
If you have booked a non-cancellable/non-refundable offer (PROMO or SMART rates) :

The full amount of the stay is charged at 100% at the time of booking.

This amount is neither refundable nor exchangeable and the dates of the stay cannot be modified.

Taxes

The rates are displayed includes VAT.

City taxes will be payable upon arrival at the reception.

Arrival time / Departure time

Your room will be available at the reception desk from 14h.

On the day of your departure, you must vacate your room no later than 11h.

Failure to comply with this departure time limit may result in the billing of an additional night.

Early check-in or late check-out must be requested and confirmed with the person in charge or at the reception on the day of arrival or departure and may incur additional charges depending on the circumstance.

It is recommended that you use the “Comments or additional information” box on the booking form or notify us by email to indicate your estimated arrival time, especially if this is before our scheduled check-in time. We would like to inform you that the time of arrival requested may possibly not be met if before 14h.

Procedure to follow on check-in

Upon arrival, the guest and all accompanying persons must provide valid ID that corresponds to the name on the room reservation:

– Identity Card or Passport for European Nationals

– Passport for all other nationals.

In addition, the name on the credit card used to make the reservation must match the identification provided and must be presented on arrival IF A DEPOSIT PAYEMENT WAS MADE AT THE TIME OF BOOKING.

If the room has been reserved by a third party, the person present must provide a new credit card in their name and corresponding to their own identification.

Any extras (bar, room service, etc.) that are not included in the rates will be charged to the customer at the end of the stay upon departure. In case of non-payment by the customer at the time of departure, they will be debited from the credit card left as guarantee.

Minors are not allowed to stay in our establishment without the presence of a legal guardian.

Special conditions for groups

From 5 rooms upwards, all reservations are considered as group bookings and therefore special conditions may apply.

Payment and validation of the reservation

Payments should be made with one of the cards listed below, through our secure web pages or directly at the hotel.

A pre-authorization of the first night’s rate can be made by the hotel at the time of booking.

Non-smoking policy

The Hotel d’Aragon is an entirely non-smoking establishment.

In the event of non-compliance with this policy, the cost of cleaning the room to eliminate tobacco odours, as well as not being to sell the room, there will be charged of 200€ penalty.

Incidents, damage

The rooms made available to our guests are checked, functional and in good condition. Guests are invited to report any shortcomings immediately to the hotel reception.

In the event of damage, the hotel reserves the right to charge the customer for the cost of repairs or replacement.

Pet policy

Pets can be accepted subject to prior acceptance by the hotel provided they are trained, clean and small and only in some of our rooms.

Additional charges of € 15 will apply per room, per pet on your bill.

Please note, however, that our four-legged friends are not accepted in the catering areas of the establishment.

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